Privacy Policy

Navi Plus ("Navii", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website navii or interact with our services. By using our platform, you consent to the practices described herein.

Information We Collect

We collect information you provide directly and data generated through your use of our services:

  • Account Information: Name, email address, phone number, date of birth (optional), and password when you create an account
  • Transaction Data: Billing address, shipping address, payment method details (processed securely via third-party gateways; we do not store card numbers), and order history
  • Communications: Messages, emails, or chat queries you send to our support team
  • Device & Usage Data: IP address, browser type, pages visited, referral URLs, and session duration via cookies and analytics tools
  • User-Generated Content: Reviews, ratings, and photographs you submit


How We Use Your Information

  • Processing and fulfilling your orders and managing returns
  • Sending order confirmations, shipping updates, and support responses
  • Personalising your browsing and shopping experience
  • Sending marketing communications (only with your consent; you may opt out at any time)
  • Improving our website, products, and services through analytics
  • Complying with legal obligations under Indian law, including the IT Act 2000 and Consumer Protection Act
  • Detecting and preventing fraudulent transactions


Data Sharing & Disclosure

We do not sell your personal information. We share data only in these limited circumstances:

  • Logistics Partners: Name, address, and phone number shared with courier services for order delivery
  • Payment Processors: Transaction data processed by certified PCI-DSS compliant gateways (Razorpay, PayU, etc.)
  • Marketing Tools: Anonymised or aggregated data used with platforms like Meta and Google for advertising, subject to their privacy policies
  • Legal Compliance: When required by law, court order, or government authority


Cookies

We use cookies and similar tracking technologies to enhance your experience. These include session cookies (essential for site function), preference cookies (remembering your settings), and analytics cookies (understanding site usage). You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.


Data Security

We implement industry-standard security measures including SSL encryption, secure data storage, and access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your Navii account.


Your Rights

  • Access, correct, or delete your personal information at any time
  • Withdraw consent for marketing communications via the unsubscribe link in any email
  • Request a copy of the data we hold about you
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at support@navii.design.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately.